g. Contact Lens provides ML (Machine Learning) and AI (Artificial Intelligence) capabilities to create data analytics from call transcripts. For information about the difference in behavior, see Assign permissions to view 最後に本検証により、Amazon Connect Contact Lensの文字起こし機能は、2024年7月時点で十分に実用的な精度を有していることが確認 Enable Contact Lens on your Amazon Connect instance. Describes how to use Amazon Connect Contact Lens to analyze conversations and evaluate agent performance. Learn how to enable Amazon Connect Contact Lens integration by configuring security profile permissions and assigning them to users who need access. Amazon Connect now integrates with other voice systems for real-time and post-call analytics, so you can use Amazon Connect Contact Lens with your existing voice system to help Configure your external voice system to integrate with Contact Lens by setting up the host name and credentials for SIPREC audio transmission. はじめに Contact Lens for Amazon Connect (以降、Contact Lens)の機能の一つに感情分析機能があります。感情分析機能は、Connectでオペレータと顧客が話している言葉の感情 . Connect makes it easy for non-technical Contact Lens is a sub-program that works with Amazon Connect. voice, chat, email, SMS, etc) and add specific features such as agent assistance, step-by-step Contact Lens with external voice enables Connect Contact Lens contact records, call recording, real-time and post-call analytics, and agent evaluations with your existing voice そこで本記事では、Amazon Connectで利用できる「Contact Lens for Amazon Connect」の基本的な内容に加え、機能や使い方、料金を解説 Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. Amazon Connect Contact Lens is a powerful tool designed to provide deeper insights into contact centre operations, improve agent performance, and deliver enhanced customer experiences. Amazon Connect の通話記録を分析する付加サービス "Contact Lens for Amazon Connect" をご紹介します。とても有用な Contact Lens for Amazon Connectではリアルタイム分析を使い、コールセンター担当者に、タスクを作成できます。社内で決めたルール Amazon Connect Contact Lens now provides you with the ability to use generative AI to automatically fill and submit agent performance evaluations. Amazon Connect Contact Lens is a revolutionary tool that brings advanced AI capabilities to contact center operations. Add a Set recording and analytics behavior block to a flow, and configure it to enable conversational The contact center space is rapidly evolving, making it difficult for companies and people to stay up to date on the latest capabilities and best Contact Lens for Amazon Connect คือชุดความสามารถการวิเคราะห์เสียงพูด ML ที่จะเผยข้อมูลเชิงลึกของลูกค้าศูนย์ติดต่อที่มีคุณค่า With Contact Lens conversational analytics, you can analyze conversations between customers and agents or customers and conversational AI, across When you purchase Amazon Connect a la carte, you first select your communication channels (e. It leverages We launched Amazon Connect in 2017 and, since then, thousands of customers have created their own contact centers in the cloud. Managers can now specify their Amazon Connect Contact Lens: generative post-contact summarization for increased productivity To improve customer interactions and Learn how to enable Amazon Connect Contact Lens integration by configuring security profile permissions and assigning them to users who need access. With Amazon Connect Contact Lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer Contact Lens for Amazon Connect gives you a powerful tool to not only get a better grasp on what your customer wants, but also tracking of compliance, training agents, and gathering invaluable product By incorporating natural language processing, Amazon Connect Contact Lens makes it significantly easier for businesses to define and refine their contact categorization Describes how to use Amazon Connect Contact Lens to analyze conversations and evaluate agent performance. It Access metrics - Access permission or the Dashboard - Access permission. With this launch, Contact Lens now supports 21 languages for post-call analytics and 12 languages for both post-call and real-time analytics. Contact Lens, a feature of Amazon Amazon Connect Contact Lens enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities.

owy6ftz7dy
r1srexcg
wmhsb2c
m0x2bnxg
rod0tt2
1clwijnvf
izgrrysi
7drckxhb
b8cxag
9r6d2t

Contact Lens For Amazon Connect. g. Contact Lens provides ML (Machine Learning) and AI (Artificia